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Contact Us

Questions, bug reports, business inquiries — we're here to help.

Bug Reports

Found something broken? Send us the details and we'll take a look as soon as possible.

Report a bug

Business Inquiries

Partnerships, licensing, or other business-related questions. We'd love to hear from you.

Email us

General Feedback

Suggestions, feature requests, or just want to say hello. All feedback is welcome.

Send feedback

For the fastest help, include these three things

Most issues are solved in one reply when your first message already contains the details we need.

  1. The exact link

    Paste the full TeraBox link that failed, exactly as you received it. Shortened or retyped links often hide the real problem.

  2. Your device and browser

    For example: Android 14 with Chrome, or Windows 11 with Firefox. Playback and download behaviour differs across devices.

  3. What you saw

    Tell us what you expected, what happened instead, and the exact error text if one appeared. A screenshot helps even more.

We read every message and usually reply within a few days. Bug reports with all three details above get fixed first.

Prefer to write directly?

Drop us an email and we'll get back to you as soon as possible.

teraplayer.contact@gmail.com

Frequently Asked Questions

Quick answers to common questions before you reach out.

  • Is TeraPlayer free?

    Yes, TeraPlayer is completely free to use. No account required, no hidden charges.

  • Do you store my data?

    No data is stored by default. If you sign in with Google, your preferences sync to our database so you can access them across devices. You can clear all data at any time.

  • How long does extraction take?

    Most links resolve in under 2 seconds. Large folders with many files may take up to 5 seconds.

  • Why does my link not work?

    The link may be private, expired, or the third-party extractor mirrors may be temporarily unavailable.